Who we are
Our website address is: https://www.sjaquatics.co.za. We are SJ Aquatics, based in Pretoria, South Africa.
What personal data we collect and why we collect it
Orders
When you place an order on our store, we collect the following information to process and fulfill your order:
- Your name, email address, phone number, and shipping address
- Order details (products purchased, quantity, price)
- Payment information (processed securely through Stripe — we do not store credit card details)
We use this data to process your order, arrange shipping, and send you order updates via email.
Account registration
If you create an account on our website, we store your name, email address, and shipping address so you can track orders and speed up future purchases.
Contact forms
When you use our contact form, we collect your name, email address, and message to respond to your enquiry. We retain these messages for customer service records.
Cookies
We use cookies to keep track of your shopping cart items and to remember you when you return to our site. If you have an account and log in, we use cookies to maintain your session.
Who we share your data with
We share your data with the following third parties strictly for order processing:
- Stripe — Payment processing (your payment details go directly to Stripe; we never see your full card number)
- Courier / Shipping partners — Your name, phone number, and shipping address for delivery
How long we retain your data
We store order information and customer records for as long as required for tax and accounting purposes (typically 5 years as required by South African law). If you leave a comment or contact form submission, the data is retained indefinitely for customer service follow-up.
What rights you have over your data
If you have an account on our site or have placed an order, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you, though we may need to retain certain information for legal or administrative purposes (e.g. tax records).
Where your data is sent
Your data is processed in South Africa. Payment data is sent to Stripe for processing (Stripe is PCI-DSS compliant and your card details are encrypted).
Contact information
For privacy-related enquiries, please contact us at:
📧 sales@sjaquatics.co.za
📞 067 408 1338
📍 Pretoria, South Africa